|As soon as you submit your request it will be logged internally and we will start addressing your case. Please allow 1-2 business days in some instances to find the solution that is required for your particular issue. You can always Chat with us online or Call us at 1.800.925.4635.||Looking for design advice? Post a picture of the window(s)/room(s) you are decorating on our facebook page and we'd be happy to provide suggestions. Other decorators and customers may chime in too!