1. Can I change my order once it has been placed?
2. What can I do if my product does not fit?
3. My new window treatment arrived damaged or broken, what should I do?
4. What do I do if my item becomes faulty?
Can I change my order once it has been placed?
Provided that the manufacturing of your custom product has not started, we are more than happy to make any of the necessary changes to your order. If any part of your order needs to be altered you may call us directly at (800) 925-4635 or email us directly at www.paylessdecor.com/contact.asp and we will begin making your corrections immediately. Please note we will not accept any order changes past 24 hours after the time of order placement with our website. *Note for rush orders and all Designer Blind orders changes are not accepted due to the tight turnaround time.
What can I do if my product does not fit?
It is important for you to visit our “how to measure” window treatments section to ensure an accurate fit each and every time. If you are ever unclear about measuring properly please call us at (800) 925-4635 or contact through Customer Support www.paylessdecor.com/contact.asp so that one of our designers can assist you professionally. Once you receive your new custom made discount window treatments and you find a mistake was made by Paylessdecor.com or yourself, contact us immediately so we may help you correct this issue.
My new window treatment arrived damaged or broken, what should I do?
Call us immediately. Or, email us at Customer Support www.paylessdecor.com/contact.asp and one of our professionals will walk you through the necessary steps for trouble shooting the situations you are having. From time to time the product may need to be picked up and repaired or a replacement made, whichever needs to happen, we will ensure your new product, whether window shades, bamboo blinds or another window treatment, is working quickly.
What do I do if my item becomes faulty?
No matter how long you have owned your product purchased from Paylessdecor.com, we are committed to servicing your needs. And, with our manufacturers backed warranties, you always have a peace of mind in regards to our products. Simply call us directly at (800) 925-4635 or email us at www.paylessdecor.com/contact.asp